Information Practices

Ontario has a law that protects your personal information relating to services that you receive from us. We are required to follow the privacy rules under the Child, Youth and Family Services Act, 2017. We are required to keep your personal information safe and secure. You have the right to know how we may use and give out your service information, and how you can get access to it.

We are committed to promoting privacy and protecting the confidentiality of the personal information we hold about you and the services you have received.

Access and Corrections

With limited exceptions, you have the right to access the personal information we hold about you that relates to a service provided to you. In rare situations, you may be denied access to some or all of your personal information about service (with any such denial being in accordance with the law).

We try to keep your personal information accurate and up-to-date. Please let us know if you disagree with what is recorded, and we will make the change or otherwise we will ask you to write a statement of disagreement and we will attach that statement to your service record.

If you need a copy of your service records, or to request a correction of your record, please contact us in writing:

Attention: Privacy Lead
Catholic Children’s Aid Society of Hamilton
735 King Street East, Hamilton, ON L8G 1A1

or contact us by fax at 905-525-5606, Attention: Privacy Lead.

What You Should Know About The Collection of Identity Based Data by Children’s Aid Societies : Click Here

For more information or concerns

If you would like a copy of our Privacy Policy please ask. We encourage you to contact your case worker with any questions or concerns you might have about our information practices. You can also reach our Privacy Lead by email, phone (at 905-525-2012 ext. 3396) or in writing.

If your privacy questions have not been answered or issues not resolved to your satisfaction, you may wish to make a formal complaint to us. Please see the Making a Complaint about a Children’s Aid Society brochure.

If, after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario. The Information and Privacy Commissioner of Ontario is responsible for making sure that privacy laws are followed in Ontario.

The Commissioner can be reached at:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400 Toronto, Ontario M4W 1A8
Phone: 416-326-3333 or 1-800-387-0073
TDD/TTY: 416-325-7539 Fax: 1-416-325-9195
E-mail: Website: