The Catholic Children’s Aid Society of Hamilton is committed to protecting the privacy and confidentiality of the personal information we collect and maintain about children, youth, families, caregivers, and service recipients.
We follow the privacy requirements outlined in the Child, Youth and Family Services Act, 2017 and are responsible for keeping personal information safe and secure. You have the right to understand how your information may be collected, used, and shared, and how you can access your records.
Our Notice of Information Practices provides information about how we manage personal information and protect your privacy.
You have the right to request access to the personal information we hold about you related to services you have received, with limited exceptions as permitted by law.
We work to ensure that the information we keep is accurate and up to date. If you believe information in your record is incorrect or incomplete, please contact us. We will review your request and make corrections when appropriate. If a change cannot be made, you may provide a written statement of disagreement that will be attached to your record.
To request access to your records or a correction, please submit your request in writing to:
Privacy Lead
Catholic Children’s Aid Society of Hamilton
735 King Street East
Hamilton, ON L8G 1A1
Fax: 905-525-5606
Attention: Privacy Lead
If you have questions about our privacy practices or would like a copy of our Privacy Policy, please contact your worker or our Privacy Lead.
Privacy Lead
Phone: 905-525-2012 ext. 3396
If your concerns are not resolved, you may follow our complaint process or contact the Information and Privacy Commissioner of Ontario (IPC), which oversees privacy legislation in Ontario.
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
Phone: 416-326-3333 or 1-800-387-0073
TTY: 416-325-7539
Website: www.ipc.on.ca
